__________________________DeAisha Edwards_____________________________________

1100 Cypress Ln Desoto, Texas 75115| 469.230.1990| deaishaedwards@gmail.com

 

OBJECTIVE: To acquire employment within my chosen field that will challenge and allow me to use my education, skills, and past experience in a way that is mutually beneficial to both myself and employer, and allows for future growth and advancement.

 

CORE COMPENTENCIES/ HIGHLIGHTS

Expertise in Customer Service                   Call Center Experience

Excellent Telephone Etiquette                 Microsoft Office: Word, Excel, Outlook

Data Entry                                           Multi-Tasking

Typing Speed 40+ WPM                                HIPPA Compliance/ Guideline Experience

 

 

PROFESSIONAL EXPERIENCE

 

MAXIMUS FEDERAL SERVICES  Irving, TX    June 2015- current   Customer Service Representative/Date Entry Representative

 

Perform outbound calls to Provider offices to schedule Doctor appointments for Veterans

Speak with Veterans to set appointment based on their preferences

Notify Veterans and appropriate departments when appointment is scheduled

Schedule follow up contact when no appointment has been made

Maintain confidentiality of Veterans personal information

Educate Veterans on Insurance procedures and provide Provider information related to doctor appointment and enter Veterans Data into account profile

 

STATE FARM LIFE INSURANCE COMPANY (Contractor)  Richardson, TX August 2014- April 2015 Life Customer Service Representative

 

Answering inbound calls from State Farm Agents, Agent staff and Policy owner’s regarding Life Insurance Policies

Document every contact made for all Business-related calls that are received within the Response Center

Educate the Agent’s office to ensure use of resources and tools that are essential for providing Remarkable Customer Care

Assist Life Underwriters with workload by advising Agent Office with the necessary underwriting requirements, form requirements, and medical requirements for clients

Properly direct calls in phone queues to improve call flow

IQOR HOLDING CORP Richardson, TX April 2013-August 2014  Technical Support Representative

 

Provide technical support for Samsung Mobile Devices

Give accurate information to answer questions, troubleshoot issues, and resolve complaints

Diagnose and solve hardware and software faults

Log and improve references by writing and maintaining documentation after each call

 

PFSWEB, INC   Dallas, TX   January 2012-March 2013   Customer Service Representative

 

Answer inbound calls from customers to provide pertinent information regarding products, services, account detail and orders

Address customer service inquires in a timely and precise fashion

Secure account information and keep records of any payments, adjustments, and notate any suggestions, concerns, or inquiries

Accurately process credits and post payments to appropriate accounts.

Ensure all invoices are documented after each payment

SAMS CLUB    Dallas, TX    March 2011- January 2012   Floor Associate

 

Maintain sales floor organization and restock floor merchandise

Interact with customers to provide outstanding customer service

Participate in inventory

STAR CONCESSIONS   Dallas, TX   June 2010-March 2011   Cashier

 

Exhibited positive attitude and deliver superior customer service to airport customers

Operated cash register and ensure money is secure at all times

Responsible for taking orders and serving food and beverages to customers at take out restaurant counter

 

OUTBACK STEAKHOUSE   Desoto, TX February 2007- June 2010   Hostess

 

Greeted Customers as they arrived, escort them to tables and present them with menus

Coordinated seating quickly and professionally to balance workload among servers

Trained new hostess and reinforced successful performance as needed

Used strong communication skills to answer phone and control reservation book

Assisted others with side work to include cleaning, stocking, and folding napkins and silverware

 

 

EDUCATION

 

Navarro College   Corsicana, TX    13 Credit Hours

Z. Tolliver Private School   Dallas, TX     2008 Graduate